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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which service corresponds to the following discovery question:
"Do you meet the requirements of data protection regulations by physically controlling access to your
data?"

A) Defective Media Retention
B) Asset Tagging
C) Tracking and Recovery Services
D) Installation

2. Which customer challenges do HP PPS Services help to mitigate? (Select three.)

A) Downtime during international business travel
B) Saving up to 44% of the time to configure devices
C) Ensuring a recovery time of 134 minutes
D) Business downtime due to equipment failure
E) Reducing the percentage of devices lost in transit
F) Confidential data exposure due to equipment theft

3. Which service corresponds with the following discovery question: "What is your back up plan to help you
control and predict costs over the life of your equipment?"

A) HP Care Pack Services (next business day or same day
B) Accidental Damage Protection
C) Travel Services
D) Maintenance Kit Replacement for printers

4. Which trigger is a good indicator of an opportunity to offer HP Care Pack Services? (Select three.)

A) A customer is concerned about potential security breaches by irresponsible employees.
B) A customer has established security policies and procedures.
C) A customer requires project management to deploy personal systems.
D) A customer needs to be able to add or remove devices from the same service engagement.
E) A customer needs an onsite technician to support the hardware fleet.
F) A customer has a high volume of sensitive data to protect.

5. What is true about the difference between HP Contractual Services and HP Care Pack Services?

A) HP Contractual Services integrate devices into existing environments. HP Care Pack Services are
intended for new environments.
B) HP Contractual Services can provide a flexible solution adapted to a customer's needs when the HP
Care Pack Services offerings are not suitable
C) HP Contractual Services provide outsourcing for mundane IT services. HP Care Pack Services do not
offer IT outsourcing.
D) HP Contractual Services apply to global customers. HP Care Pack Services are intended for US
customers

Solutions: