Certification vendors revise their blueprints without much warning, and stale material is worse than none at all. Lead2Passed reviews and updates its PC0-001 practice questions on a continuous basis, with 365 days of free updates, so the 131 items you study stay aligned with the live Peoplecert ITIL 2011 Foundation exam.
Peoplecert PC0-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Key Principles and Models | - Functions
|
| Topic 2: Service Lifecycle | - Service Operation
|
| Topic 3: Service Management as a Practice | - Service Management Concepts
|
Peoplecert PC0-001 Exam FAQ — What Candidates Ask Most
The PC0-001 exam is the official Peoplecert exam for Peoplecert ITIL 2011 Foundation. Passing it earns you the Peoplecert Certification credential, which sits at the Foundation level. It is also connected to ITIL Intermediate Lifecycle, ITIL Intermediate Capability, ITIL Expert, ITIL Master, so what you learn carries over if you plan to pursue those paths as well. Employers treat the certification as verified proof of skill, which is why structured preparation with Lead2Passed's practice questions pays off.
The PC0-001 exam contains 40 questions, and the time limit is 60 minutes. Translate that into a pacing plan before exam day: know roughly how long you can afford per item, flag anything that stalls you, and circle back at the end instead of burning minutes. Two or three full timed sessions in Lead2Passed's test engine will teach you that rhythm far better than untimed reading ever will.
No prerequisites required. Eligibility details can change, so before you register, confirm the current requirements on the official exam page: https://www.peoplecert.org/Frameworks-Professionals/ITIL-framework.
Yes. Lead2Passed offers a free PDF demo of the Peoplecert ITIL 2011 Foundation practice questions on the samples page, so you can judge the format and quality yourself before paying anything. Every purchase also includes 365 days of free updates, and after the product expires you can extend the update service at a 50% discount from within your member zone.
If you take the corresponding exam within 60 days of purchase and do not pass, Lead2Passed backs you with a 100% money-back guarantee. To claim it, submit a scanned copy of your exam enrollment slip together with your official Score Report PDF within 2 days of the exam, and the refund is processed within 7 days. The guarantee does not apply to attempts made within the first 3 days after purchase, to products downloaded without actually sitting the exam, or to free materials and expired orders, and the candidate name must match the payer's name. If you would rather have study material than money, you can instead exchange for two additional exam products of equal value, free of charge, while keeping the update service on your original purchase. Delivery itself is instant: your download is available right after payment and a copy reaches your mailbox within one minute — if nothing arrives within 2 hours, contact customer service. You may install the product on as many computers as you need.
The official Peoplecert ITIL 2011 Foundation blueprint is organized into 3 domains. The leading areas are:
- Service Management as a Practice
- Key Principles and Models
- Service Lifecycle
For the complete domain-by-domain breakdown with every subtopic, see the Exam Topics outline above.
Peoplecert ITIL 2011 Foundation Sample Questions:
Which one of the following do technology metrics measure?
- A. Customer satisfaction
- B. Processes
- C. Components
- D. The end-to-end service
Correct Answer: C 🗳️
Availability management is directly responsible for the availability of which of the following?
- A. IT services, components and business processes
- B. Components and business processes
- C. IT services and components
- D. IT services and business processes
Correct Answer: C 🗳️
Which process is responsible for discussing reports with customers showing whether services have met their targets?
- A. Service level management
- B. Continual service improvement
- C. Availability management
- D. Change management
Correct Answer: A 🗳️
Which of these statements about resources and capabilities is CORRECT?
- A. Resources are types of service asset and capabilities are not
- B. Capabilities are types of service asset and resources are not
- C. Resources and capabilities are both types of service asset
- D. Neither capabilities nor resources are types of service asset
Correct Answer: C 🗳️
What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?
- A. Component services
- B. Supporting services
- C. Business services
- D. Customer services
Correct Answer: B 🗳️
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