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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Für welche der folgenden Aufgaben wird die Ereignisverwaltung NICHT verwendet?

A) Aufzeichnung und Überwachung der Umgebungsbedingungen im Rechenzentrum
B) Abwesenheit des Service Desk-Personals
C) Intrusion Detection im Rechenzentrum
D) Überwachen des Status von Konfigurationselementen

2. Welche der folgenden Aussagen ist korrekt?
1. Die einzige Phase des Service Management Lifecycle, in der der Wert gemessen werden kann, ist der Service Operation
2. In allen Phasen des Lebenszyklus geht es um den Wert von IT-Services

A) nur 2
B) Beides
C) 1 nur
D) Keiner der oben genannten

3. Welche der folgenden Faktoren treibt die Nachfrage nach Dienstleistungen an?

A) Kosten für die Bereitstellung von Support
B) Muster der Geschäftstätigkeit (PBA)
C) Infrastrukturtrends
D) Service Level Agreements (SLA)

4. Welche der folgenden Aussagen zur Meldung und Protokollierung von Vorfällen ist richtig?

A) Vorfälle können nur von Benutzern gemeldet werden, da sie nur die einzigen Personen sind, die wissen, wann ein Dienst unterbrochen wurde
B) Vom technischen Personal gemeldete Vorfälle müssen als Probleme protokolliert werden, da das technische Personal Infrastrukturgeräte und keine Dienste verwaltet
C) Alle Anrufe an den Service Desk müssen als Vorfälle protokolliert werden, um die Meldung von Service Desk-Aktivitäten zu unterstützen
D) Vorfälle können von jedem gemeldet werden, der eine Störung oder potenzielle Störung des normalen Betriebs feststellt. Dies schließt technisches Personal ein

5. Was liefert ein Service immer an Kunden?

A) Ressourcen
B) Anwendungen
C) Wert
D) Infrastruktur

Solutions: