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Nortel 920-316 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Nortel Express Contact Center | - Configuration and deployment
|
| Topic 2: SCCS (Symposium Call Center Server) Architecture | - System components and call flow architecture
|
| Topic 3: Agent Operations | - Contact center agent workflows
|
| Topic 4: Web Client Functionality | - Agent web-based interface
|
| Topic 5: TAPI Integration | - Telephony Application Programming Interface (TAPI)
|
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