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Nortel 920-172 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Operations and Administration | - System management tools - User and service administration |
| Integration and Advanced Features | - Network control features - Telephony integration concepts |
| NCSS Communication Control Toolkit Overview | - Communication control principles - System architecture and components |
| Troubleshooting and Maintenance | - Fault detection and diagnostics - System recovery procedures |
| Installation and Configuration | - System setup and initialization - Toolkit installation procedures |
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