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Nortel 920-481 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| CallPilot Rls.5.0 Architecture & Components | 25% | - Integration with CS1000 PBX and IP networks - System hardware and software components - Unified Messaging core features |
| Licensing & Administration | 5% | - License management and capacity planning - System reports and diagnostics |
| Installation & Configuration | 25% | - CallPilot Manager configuration - Server installation and initial setup - Mailbox and user account setup - Network and telephony integration |
| Maintenance & Troubleshooting | 20% | - System monitoring and logs - Backup, restore, and database management - Common issues and resolution |
| Unified Messaging Features & Services | 25% | - Message delivery, notification, and storage - Message security and access control - Voice mail, fax, and email integration - Auto attendant and call routing |
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