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Instant Download ISEB : ITILF2011 Questions & Answers as PDF & Test Engine
- Exam Code: ITILF2011
- Exam Name: ITIL Foundation (syllabus 2011)
- Updated: Jul 21, 2026
- No. of Questions: 424 Questions and Answers
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Certification Topics of ISEB ITILF2011 Exam
Topics covered in the Certification exam are covered in the following percentages:
- Specifying and implementing standards for service support 15%
- Management of people, processes, and technology 30%
- Quality management for business continuity and incident management 15%
- Defining service requests with operational support systems. 40
- Business value chartering and service contract management 20%
- Service strategy for Business Continuity and Service Availability 20%
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ISEB ITILF2011 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Transition | 17% | - Change, release and deployment management - Key principles and models - Service asset and configuration management - Purpose, objectives and scope |
| Topic 2: Continual Service Improvement (CSI) | 11% | - CSI approach and seven-step improvement process - Metrics, measurements and reporting - Purpose, objectives and scope |
| Topic 3: Service Strategy | 20% | - Service portfolio management - Value creation, utility and warranty - Purpose, objectives and scope - Key principles and processes |
| Topic 4: Service Management as a Practice | 15% | - Service lifecycle model overview - Concepts of service and service management - ITIL core concepts and terminology |
| Topic 5: Service Operation | 17% | - Key processes: incident, problem, request, event management - Functions: service desk, technical, application, IT operations management - Purpose, objectives and scope |
| Topic 6: Service Design | 20% | - Key processes: SLA, capacity, availability, continuity, security, supplier - Service design package - Purpose, objectives and scope - Four P's of service design |
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