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Instant Download ISEB : ISEB-ITILF Questions & Answers as PDF & Test Engine
- Exam Code: ISEB-ITILF
- Exam Name: The Foundation Examination - ITIL®
- Updated: Oct 02, 2026
- No. of Questions: 215 Questions and Answers
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ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Four Dimensions of Service Management | 15% | - Value Streams and Processes - Information and Technology - Organizations and People - Partners and Suppliers |
| ITIL Management Practices | 30% | - General Management Practices
|
| Service Value Chain Activities | 20% | - Engage - Design and Transition - Improve - Deliver and Support - Plan - Obtain/Build |
| Key Concepts of Service Management | 15% | - Definitions: Service, Product, Value, Outcome, Utility, Warranty - Role of ITIL in Service Management |
| ITIL Service Value System (SVS) | 20% | - Governance - Overview of the SVS - ITIL Guiding Principles - Service Value Chain - Continual Improvement |
ISEB The Foundation Examination - ITIL® Sample Questions:
Which of the following is NOT a valid objective of problem management?
- A. To prevent problems and their resultant Incidents
- B. To manage problems throughout their lifecycle
- C. To restore service to a user
- D. To eliminate recurring incidents
Correct Answer: C 🗳️
Which process is responsible for the availability, confidentiality and integrity of data?
- A. Information security management
- B. Change management
- C. Service asset and configuration management
- D. Service catalogue management
Correct Answer: A 🗳️
Which of the following identify the purpose of business relationship management?
1.To establish and maintain a business relationship between service provider and customer
2.To identify customer needs and ensure that the service provider is able to meet
- A. 1 only
- B. 2 only
- C. Neither of the above
- D. Both of the above
Correct Answer: D 🗳️
Which of the following availability management activities is/are considered to be proactive as opposed to reactive?
1.Monitoring system availability
2.Designing availability into a proposed solution
- A. 1 only
- B. 2 only
- C. None of the above
- D. Both of the above
Correct Answer: B 🗳️
Which process includes business, service and component sub-processes?
- A. Financial management
- B. Service level management
- C. Incident management
- D. Capacity management
Correct Answer: D 🗳️
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