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ISEB ITILF2011 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Core ITIL Processes | - Key processes across lifecycle
|
| Topic 2: ITIL Service Lifecycle Overview | - Lifecycle stages
|
| Topic 3: Introduction to IT Service Management | - Basic concepts of service and service management
|
| Topic 4: Functions and Roles | - ITIL functions
|
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