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Apple OS X Yosemite Troubleshooting Sample Questions:

1. Bradley has installed OS X on his Mac and would like to set up a Firmware Password. Where can he find the Firmware Password Utility?

A) In the Utilities folder on the startup disk.
B) In the Applications folder on the startup disk.
C) In the Security & Privacy pane in System Preferences.
D) In the Utilities menu when booted to OS X Recovery.

2. Stacey states that the light on her recently purchased Apple Wireless Keyboard continuously blinks. Which of the following best describes the issue?

A) The blinking indicates the keyboard is paired to another device.
B) The keyboard is out of range and needs to be moved closer to the device it is paired with.
C) The keyboard is turned on and ready to be paired with her computer.
D) The keyboard has low battery and the batteries need to be replaced.

3. Diane is using an app that was developed by her company for internal use. She is running the app on her MacBook Air (13-inch, Mid 2013). The app quits unexpectedly but never
displays any error messages. The other apps on her machine work without issue and she has reproduced the issue with the app on another machine. She wants to help her development group isolate the issue. Which of the following troubleshooting tools or techniques would you advise that she use to best isolate the issue?

A) Activity Monitor
B) Console
C) Verbose mode
D) Disk Utility

4. Bill says no matter what he tries he cannot open a specific document in Pages. Which of the following would help you effectively isolate the issue?

A) Attempt to open a different Pages document.
B) Quit Pages and try to open the document with Text Edit.
C) Quit Pages and adjust the framework which may be mismatched.
D) Restart from a different volume and try to reproduce the issue.

5. Which of the following statements about Guest accounts are true? SELECT THREE.

A) Parental Controls cannot be used on a Guest account
B) When FileVault is enabled, the Guest account is limited to the system's default apps.
C) Logging out of the Guest User temporarily saves files to the /Users/Guest
D) Logging out of the Guest User deletes the Guest User home folder.
E) The Guest account allows others to use the computer temporarily without needing a password.
F) All features of iCIoud are disabled in the Guest account.
G) Guest Users cannot make changes to other user accounts, computer settings, or log in remotely.

Solutions: