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Apple 9L0-010 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Mac Product Identification & Architecture | 20% | - iMac, Mac mini, Mac Pro models - System architecture and components - MacBook Air, MacBook Pro families |
| Hardware Repair & Replacement | 25% | - Logic board, memory, storage replacement - Disassembly and reassembly procedures - Display, keyboard, trackpad, battery service |
| macOS & System Configuration | 15% | - System initialization and firmware - Post-repair verification - Recovery and software restoration |
| Troubleshooting Methodology | 25% | - Interpreting error codes and logs - Diagnostic workflow and logic - Using Apple Service Diagnostics (ASD) |
| Safety & ESD Protocols | 15% | - Tool and equipment safety - Electrostatic Discharge (ESD) precautions - Battery safety and handling |
Apple Macintosh Service Certification Sample Questions:
1. How should you handle an embedded battery once it has been removed from a Mac Book Air (Late 2010)? SELECT TWO:
A) Compressing the top and bottom.
B) Grasping the cells packs.
C) By the edges.
D) Use both hands.
E) Use either needle-nose pliers or metal tongs.
2. MacBook Air comes with a _____ MagSafe power adapter.
A) 45 Watt
B) 60 Watt
C) 65 Watt
D) 80 Watt
E) 85 Watt
3. Which of the following is NOT a valid power saving technique in recent Mac computers?
A) Activate automatic hard disk sleep.
B) Set up locations optimized for different environments.
C) Activate automatic display sleep.
D) Use wireless networks instead of wired networks.
E) Disconnect all peripherals.
4. A customer claims that her Mac cannot connect to her AirPort Express network at home. Which of the following would be the BEST question to ask her FIRST?
A) Have you upgraded to Mac OS X v10.7.3?
B) Does your ISP support wireless access to the Internet?
C) What type of wireless card is installed in your Mac?
D) Can any other computer successfully join her network?
5. Which of the following is NOT a good step to take when working onsite on a computer?
A) Check the polarity of the grounded power outlet.
B) Use a grounded ESD mat
C) Place parts on the floor
D) Wear a grounded ESD wrist strap.
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: C |
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