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Instant Download Pegasystems : PEGACPDC23V1 Questions & Answers as PDF & Test Engine
- Exam Code: PEGACPDC23V1
- Exam Name: Certified Pega Decisioning Consultant 23
- Updated: Aug 19, 2026
- No. of Questions: 0 Questions and Answers
- Download Limit: Unlimited
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Pegasystems PEGACPDC23V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Contact policy and volume constraints | 13% | - Avoid overexposure on outbound - Limit action volume on outbound - Avoid overexposure of actions |
| Topic 2: Business agility in 1:1 customer engagement | 10% | - Agility in a customer engagement project - Building your business operations team - Change management process - Implementing business changes using Revision Manager - Launching new offer on web - Updating existing actions - Lifecycle of a change request |
| Topic 3: AI and Arbitration | 8% | - Prioritize with business levers - Action arbitration - Action prioritization with AI |
| Topic 4: Actions and treatments | 12% | - Define an action for outbound - Present a single offer on the web - Define and manage customer actions |
| Topic 5: Channels | 10% | - Real-time containers - Create a real-time container - Send offer emails - Share action details with third-party distributors |
| Topic 6: Next-Best-Action concepts | 10% | - Essentials of always-on outbound - Optimize customer value in contact center - Define the starting population - Optimize next-best-action strategy - One-to-one customer engagement |
| Topic 7: Engagement policies | 12% | - Customer journeys - Define customer engagement policies - Create an engagement strategy |
| Topic 8: Decision strategies | 25% | - Create engagement strategies using customer credit score - Create and understand decision strategies |
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