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Oracle 1Z1-456 Exam Syllabus Topics:

SectionObjectives
Topic 1: Oracle Fusion CRM Fundamentals- Navigation and user interface
  • 1. Personalization and user preferences
    • 2. Sales dashboard and workspace navigation
      - CRM concepts and Oracle Fusion CRM overview
      • 1. Fusion CRM architecture overview
        • 2. Customer relationship management principles
          Topic 2: Application Administration and Setup- System configuration
          • 1. Business process configuration
            • 2. Sales application setup
              - Security and roles
              • 1. User roles and permissions
                • 2. Access control configuration
                  Topic 3: Sales Process Management- Opportunity management
                  • 1. Forecasting and pipeline management
                    • 2. Opportunity lifecycle and stages
                      - Lead management
                      • 1. Lead creation and qualification
                        • 2. Lead conversion processes
                          Topic 4: Sales Forecasting and Reporting- Reports and analytics
                          • 1. Performance dashboards
                            • 2. Standard sales reports
                              - Forecasting methods
                              • 1. Quota and target management
                                • 2. Pipeline forecasting
                                  Topic 5: Accounts and Contacts Management- Customer data management
                                  • 1. Contact relationship management
                                    • 2. Account creation and hierarchy
                                      - Data quality and duplication management
                                      • 1. Duplicate prevention strategies
                                        • 2. Data enrichment and validation

                                          Oracle Fusion Customer Relationship Management 11g Sales Essentials Sample Questions:

                                          1. An opportunity is limited to remain in particular sales; for example, 20 days. If the opportunity exceeds this limit, the opportunity is considered as____________.

                                          A) Lost
                                          B) Stalled
                                          C) Saturated
                                          D) Outdated
                                          E) Inactive


                                          2. Identify the two correct statements related to variance in the context of sales quota.

                                          A) Variance can be spread, meaning that it gets added to the child territories.
                                          B) Variance is the difference in quota among the child quotas.
                                          C) Variance is the difference between the predicted sales quota and actual sales quota.
                                          D) Variance is the difference between the adjusted quota amount for the parent territory and the rolled up total amount from the child territory quotas.
                                          E) Variance is the difference in parent and child quota.


                                          3. The design team would like to add a new custom field on a Partner Management page, which only Marketing Partner users can see. What customizations should be applied to effect this change?

                                          A) Use CRM Application Composer to extend the new field and apply Partners layer from the Customize Customer pages.
                                          B) Use CRM Application Composer to extend the new field and apply External Layer from the Customize Customer pages.
                                          C) Use Oracle composer to extend the new field and apply the Marketing Partner job role from the Customize Customer pages.
                                          D) Use CRM Application Composer to extend the new field and apply Site Layer from the Customize Customer pages.
                                          E) Use Oracle composer to extend the new field and apply External Layer from the Customize Customer pages.


                                          4. Your organization has unique job role requirements for security set up in the Oracle Fusion application. Identify the best way to set up unique Job roles in the Fusion application.

                                          A) Use the IT Security Manager role to prevent or limit the duty tasks performed by the users.
                                          B) Use the Fusion application's predefined duty roles and create or modify roles as necessary.
                                          C) Create data roles that match each unique job role and assign them to each user.
                                          D) Assign all the users to the Fusion application's predefined duly roles.
                                          E) Create custom job rolesinthe fusion application that match the job titles exactly


                                          5. Identify the metric that provides the sum of all weighted revenue values for all forecast items in the forecast period.

                                          A) Expected Forecast metric
                                          B) Estimated Adjustment metric
                                          C) Quota metric
                                          D) Closed Revenue metric
                                          E) Pipeline metric


                                          Solutions:

                                          Question # 1
                                          Answer: A
                                          Question # 2
                                          Answer: D
                                          Question # 3
                                          Answer: C
                                          Question # 4
                                          Answer: C
                                          Question # 5
                                          Answer: A

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