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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. Elements of a powerful self-service experience include all, EXCEPT one of the following:

A) Improve loyalty by facilitating integration with social networks.
B) Target the right experience, to the right user, via the right channel, at the right time.
C) Accommodate product returns, regardless of the context.
D) Create dynamic, engaging, web experiences.

2. Which of the following is a direct benefit that supply chain visibility provides with respect to inbound flow of goods?

A) Reduce stock-outs and expediting costs.
B) Decreased returns.
C) Exceed customer expectations.
D) Increased inventory turns.

3. You can create a powerful self-service experience for the customer using?

A) The IBM Enterprise Service Process Manager
B) The IBM Commerce Framework
C) The IBM Customer Experience Suite
D) The IBM Customer Service System

4. Supply chain visibility _____________________________

A) applies marketing techniques to supply chain management
B) automatically handles all exceptions
C) coalesces a myriad of information to automate response and highlight exceptions
D) is focused primarily on business dashboards

5. Which Smarter Commerce capability is focused on best determining location of facilities, assignment of stores, managing seasonality, and carbon foot printing?

A) Replenishment optimization.
B) Merchandise allocation.
C) Network optimization.
D) Transportation optimization.

Solutions: