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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A Job is running on Avaya Proactive Contact 5.0 and the system operator notices that not enough records are selected. The operator wants to change selection criteria to select more records and re-run the call selection without stopping the job.
How can this be achieved?

A) Change the parameters and re-run the selection from Editor.
B) Change the parameters and re-run the selection from Monitor.
C) Change the parameters and re-run the selection from Command User Interface (CUI).
D) Change the parameters and re-run the selection from Analyst.

2. How can you enable the Escape General Recall feature in Avaya Proactive Contact 5.X?

A) set the parameter in rnaster.cfg
B) through Jobmon Character-based User Interface (CUI)
C) through Monitor
D) through Editor

3. When testing a Reject Report through the System Telnet menu, it is discovered that the wrong field is included in the report.
Where would the list of fields be revised that can be used within the report to include the missing field?

A) the fields section
B) the dimension section
C) the expression section
D) the label section

4. Which tool is used to obtain the operation status of the acdmon binary?

A) aodsnapdump
B) acdsnapshot
C) dunup_tool
D) adump

5. A system operator reports that agents are randomly being disconnected from Proactive Contact Agent. You have reviewed the available data and it is inconclusive. Since the problem is intermittent, you need to set up the dialer so that it will gather the data you need in the future.
Assuming that the current date is February 19, 2011, which command would you enter in the hopes of recording the next occurrence?

A) check_errors 20110219
B) tail-facc*0219
C) logadm -p opmon |7
D) logcat -p agent

Solutions: