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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. The Avaya Contact Center Control Manager (ACCCM) schedule server is a feature that allows you to schedule tasks. A task can be any administrative action that is supported by ACCCM. The Schedule Server is designed in an hierarchical Structure.
Which object is the highest entity in the hierarchy?

A) Job
B) Task
C) Schedule
D) Actions

2. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with Visual Phone capabilities. The administrator is trying to access the Visual Phone application to manage user's extension. However when the administrator launches the edit extension page, the View Visual Phone button does not appear. Which statement describes how to resolve the customer's problem?

A) The administrator must first find the user in the Userstab to access the Visual Phone button.
B) The administrator must have access to the Standalone Application for the Visual PhoneinACCCMto see the View Visual Phone button.
C) Theadministrator musthaveVisual Phone permissions in ACCCMto see the View Visual Phonebutton.
D) The View Visual Phone buttonis located in the Visual Phonetab of the ACCCM administrator window.

3. A customer is installing a new Avaya Contact Center Control Manager (ACCCM) server on a Windows 2008 server and has logged in with a Domain Account. During installation the customer receives the message in the exhibit. Which file is being written that is causing this error?

A) C:\temp\accminstaller.log
B) C:\windows\temp\accminstaller.log
C) C:\install.log
D) C:\accminstaller.log

4. A corporation wants to improve customer satisfaction. A key concern is to provide the ability to upload/add/delete and change announcements and music on hold while their customers are waiting. Which Avaya Contact Center Control Manager (ACCCM) feature matches the key capabilities that the customer requires?

A) Call Flow Management
B) Multi tenancy Management
C) Communication Manager Extensions Management
D) IVK Sell Service

5. A customer has deployed an Avaya Contact Center Control Manager (ACCCM) solution with the following component:
* Avaya Call Management System (CMS)
* Communication Manager (CM)
* Avaya Aura Contact Center (AACC) server
* Avaya IQ
Which component requires ACCCM to have a Solaris account for integration?

A) AACC
B) CM
C) Avaya IQ
D) AvayaCMS

Solutions: