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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which three functions are not part of the math group of functions?

A) truncate
B) floor
C) round
D) rand
E) to_number
F) bitand
G) lower
H) power
I) ceiling
J) length

2. You make some changes to your message template and deploy it globally, but the deployed status continues to show as pending.
What would you do to resolve this?

A) Validate the template.
B) Save the deployment.
C) Accept the changes.
D) Enable the global template.

3. Which two statements are true about Oracle Service Cloud accelerators?

A) Oracle provides support for all accelerators.
B) The source files for all listed accelerators are available for download.
C) They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
D) They
are available at http://www.oracle.com/technetwork.
E) They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.

4. Which two statements are true about the Organization object in Service Cloud?

A) It has a one-to-many relation with contacts.
B) It has a one-to-one relation with contacts.
C) It is widely used in Business-to-Business scenarios.
D) It is required to create an incident.
E) It can be associated with incidents directly.

5. Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?

A) f5, f2, f3, f4, f1
B) f1, f2, f5, f3, f4
C) f1, f2, f4, f3, f5
D) f2, f5, f1, f3, f4
E) f2, f5, f3, f1, f4

Solutions: