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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Target Setting and Performance Goals | 10% | - Benchmarking and comparison - Target setting methodologies and best practices - Common mistakes and behavioral issues |
| The World of KPIs | 15% | - Challenges in performance measurement - Concepts, terminology and governance - Organizational levels and application - Value and role of KPIs |
| Data Gathering, Quality and Reporting | 15% | - Activation and visualization tools - Reporting, dashboards and interpretation - Data sources, collection and validation - Data quality dimensions and improvement |
| KPI Selection and Alignment | 25% | - Cascading KPIs across organizational levels - Linking KPIs to strategy and objectives - Alignment with business goals and initiatives - Selection criteria and techniques |
| Understanding and Classifying KPIs | 20% | - SMART criteria and definition rules - Typology: leading/lagging, efficiency/effectiveness, qualitative/quantitative - KPI lifecycle and logic - Taxonomy and classification frameworks |
| KPI Documentation and Standardization | 15% | - Ownership, frequency and data definitions - Documentation form design and components - Standardized templates and libraries |
The KPI Institute Certified KPI Professional Sample Questions:
1. Who is responsible for monitoring the achievement of KPI targets?
A) KPI owner
B) Strategy/Performance Manager
C) Report generator
D) Data custodian
2. Which KPI should be used to balance "Innovation ideas expressed by staff (#)"?
A) Implement 2 new innovation ideas by the end of the quarter
B) Innovation ideas implemented (%)
C) Innovation ideas per staff member (#)
D) Innovation ideas expressed by customers (#)
3. Which of the following design features for graphs should be avoided?
A) Light grid bars
B) Representing the individual value of each bar in a bar chart
C) 3D
D) Use of a limited number of colors
4. Which KPI measures the achievement of the following objective: "Contribute to organizational productivity"?
A) Processes (#)
B) Budget variance (%)
C) Internal customer satisfaction index (%)
D) Team man-hours per service requests processed (#)
5. Which of the following statements is a very important KPI selection criterion?
A) All the answers
B) Incentivized
C) Relevant
D) Easy to measure
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: C |
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