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Salesforce Arch-301 Exam Syllabus Topics:

Salesforce Certified B2B Solution Architect Sample Questions:

1. Universal Containers (UC) has implemented a new ecommerce site for its resellers. UC is leveraging a multi- cloud architecture, B2B Commerce, for buildingthe storefront and Service Cloud Web2Case for offering case management functionality to its resellers. UC notices that the case volume is extremely high and a number of resellers are raising cases for trivial issues on the B2B Commerce site.
Which two recommendations should a Solution Architect make to help resellers use the site more efficiently and lower the case volume?
Choose 2 answers

A) Disable anonymous users on the site.
B) Plan and conduct User Adoption Trainings for resellers on how to use the site.
C) Offload the number of cases received via Web2Case by using Email2Case.
D) Implement Case Deflection.

2. Universal Containers is currently utilizing B2B Commerce Cloud, Service Cloud, and Field Service for its Sales teams, call center, and Field Service teams. The Field Service team would like to havevisibility of Commerce Cloud data because customers in the held will often ask about sales order details.
What should the Solution Architect recommend to give this kind of data access?

A) Give Commerce Cloud license to the Field Service team to view Order and OrderItem data.
B) Create a new permission set that grants access to the Order and Order Item object and assign it to the Field Service users.
C) Create a new profile that grants access to the Order and Order Item object and assign it to the Field Service users.
D) Give Sales Cloud license to the Field Service team to view Order and Order Item data.

3. Widgets Wonderful, a manufacturing company, wants to provide a better customer experience and enable field service resources to provide a quote to customers while still on site. The company has complex products that come with warranties that include preventativemaintenance work. Additionally, certain warranty repair work has specific SLAs associated with it. There are 10 Field Service team members and 20 sales representatives, all of whom need to view Salesforce Field Service objects and be able to create quotesfor the customer.
Widgets Wonderful's project owner has some questions regarding the number and types of licenses needed for the users and would like to better understand how warranties will be addressed.
Which two combined options should a Solution Architect suggest?
Choose 2 answers

A) Purchase 30 CPQ licenses and 10 Salesforce Field Service licenses.
B) Salesforce Field Service, Salesforce CPQ, and Service Cloud for Salesforce CPQ need will need to be installed and customizations will not be needed for Entitlements.
C) Salesforce Field Service and Service Cloud for Salesforce CPQ will need to be installed and customizations will need to be made to handle Entitlements.
D) Purchase 30 CPQ licenses and 30 Salesforce Field Service licenses.

4. Universal Containers (UC) uses Sales Cloud, Service Cloud, and Experience Cloud. The implementation was completed 5+ years ago, and Service Cloud users are now expressing dissatisfaction with system performance. A custom Visualforce page was developed to show relevant data to Experience Cloud users.
The same page is used by the Support team but displays more information based on their profile. UC has a small internal Support team for Salesforce that periodically enables new features in production.
Which best practice should the Solution Architect recommend to avoid these types of issues in the future?

A) Assess the level of technical debt and test new features with the Product team in a Developer sandbox.
B) Assess the level of data quality and test new features with a subset of users in production before enabling all users.
C) Assess the level of data quality and test new features with a pilot before enabling for all users.
D) Assess the level of technical debt and test new featuresin a sandbox before enabling in production.

5. Universal Containers (UC) has gone through the design phase of its large initiative involving multiple Salesforce clouds and is about to go into the build phase. The CIO would prefer to create an internal Center of Excellence (CoE) to implement the solution versus make a third-party organisation responsible for the entire build given that they have the talent internally to support the initiative.
Which two recommendations should a Solution Architect make toward creating a CoC?
Choose 2 answers

A) It will be much more cost effective to create a CoE.
B) All development decisions will be made by internal resources.
C) Knowledge of the solution will stay within the organization.
D) Documentation around the solution will not be a concern.

Solutions: