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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. What can you create using a workflow?

A) Phone call
B) Appointment
C) Task
D) Activity list

2. Which of the following components of computer Telephony Integration (CTI) are delivered by SAP Cloud for Customer? Note: There are 2 correct answers to this questions.

A) CTI Client adapter
B) CTI desktop client
C) Live activity pane
D) CTI client server

3. Which item types can you use in installed bases? Note: There are 3 correct answers to this question.

A) Text
B) Product
C) Registered product
D) Warranty
E) object

4. Which functionality do you use to schedule a preventive service?

A) Resource scheduler
B) Work distribution rule
C) Maintenace plan
D) Visit planer

5. Which of the following data items are required to create a registered product? Note: There are 2 correct answers to this question.

A) Warranty ID
B) Customer
C) Serial ID
D) Reference date

Solutions: