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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which activity focuses on minimizing the impact of incidents and disasters when they happen?

A) Operate
B) Design
C) Support
D) Transition

2. What distinguishes 'continuous deployment' from continuous delivery?

A) Continuous delivery requires manual code integration
B) Continuous delivery eliminates testing activities
C) Continuous deployment automatically deploys changes to production
D) Continuous deployment prevents frequent releases

3. Which service value chain activity relates with buying new products?

A) Plan
B) Obtain/build
C) Improve
D) Engage

4. Which is a key requirement for successful service level agreements (SLAs)?

A) They should be written using language and terms which all parties will understand
B) They should be carried forward, unchanged, 'rom one year to the next to enable uunsisleni service
C) They should avoid ambiguous targets such as those relating to user experience
D) They should be based on system-based metrics which are useful to the service provider

5. A company plans an improvement initiative and ensures it is clearly linked to organizational goals and objectives. Which continual improvement step is being performed?

A) Where do we want to be?
B) Take Action
C) What is the vision?
D) Where are we now?

Solutions: