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PMI Project Management Office Certified Professional Sample Questions:

1. A bank ' s PMO is responsible for project management governance and for supporting project managers across the organization. The bank is revising its strategic plan to respond to competitors ' changes. The revised plan will affect the PMO governance structure and most of the bank ' s projects. The PMO professional has been tasked with preparing the organization for the strategic changes.
What should the PMO professional do?

A) Call an urgent meeting with all the bank ' s project managers and sponsors and update the project charters before the strategic plan is revised.
B) Transmit changes from the strategic levels and identify projects that might need to reconsider budget, schedule, risks, and other factors.
C) Ensure that any changes from the strategic levels remain confidential for as long as possible to avoid creating panic in the organization.
D) Recommend which projects should be canceled, based solely on the projects ' budgets, before the strategic plan revision is complete.

2. A PMO professional is supporting project managers who are implementing a new organization-wide user support system. The PMO professional needs to help the project managers enable change management effectively within the organization. In recent years, similar initiatives have failed because employees were too focused on the negative effects of change. The changes were enforced by sending memos to employees who did not adopt the new processes. The instructions to adopt the new processes did not offer any flexibility.
Which approach should the PMO professional recommend to enable change this time?

A) Enforce the adoption of the new processes with zero tolerance for variations or room for user feedback.
B) Ensure that all users know exactly what to do in every situation during the change process.
C) Allow users to use social networks to express their negative feelings about the change.
D) Build trust and collaboration and communicate a shared vision and goals early in the project.

3. The executive management team for a healthcare company is discussing the second quarter ' s low result in the customer satisfaction score, which is a key performance indicator (KPI). One of the executives shares concerns about wasting efforts on projects and initiatives without being able to keep up with competitors and increase the customer satisfaction score.
Which action should the PMO professional take to avoid such a situation?

A) Support the reevaluation of the strategic plan by the executives.
B) Ask to review the customer satisfaction metrics.
C) Establish a customer experience department.
D) Avoid the customer satisfaction metric analysis when assessing projects.

4. A company decided to expand its PMO services to include strategic alignment and to participate in strategic planning. The company tasked a PMO professional with developing a framework to ensure the new services are properly planned, implemented, and governed.
Which action should the PMO professional take to develop the requested framework?

A) Understand the stakeholders ' expectations clearly.
B) Conduct regular project audits and reviews.
C) Check compliance requirements for strategic planning.
D) Implement strategic project portfolio management.

5. After which event should a PMO professional expect the PMO mandate to be reviewed?

A) When the PMO delivers value that exceeds customer expectations
B) When new qualifications are gained by PMO team members
C) When the PMO expands its scope to include new services
D) When the PMO maturity score increases

Solutions: