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Instant Download Oracle : 1Z0-1064-26 Questions & Answers as PDF & Test Engine
- Exam Code: 1Z0-1064-26
- Exam Name: Oracle Fusion Service 2026 Implementation Professional
- Updated: Sep 28, 2026
- No. of Questions: 79 Questions and Answers
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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Knowledge Management | 15% | - Article management and access - Knowledge base setup and configuration |
| Topic 2: Digital Customer Service (DCS) | 20% | - DCS architecture and deployment - Themes, templates and page customization - Authentication, profiles and security |
| Topic 3: Service Request Management | 25% | - SR categories, assignment rules and routing - Milestones and action plans - Service catalog and entitlements - SR creation, lifecycle and processing |
| Topic 4: Omnichannel Communications | 15% | - Work routing and queue setup - Media toolbar and agent notifications - Email, chat and CTI configuration |
| Topic 5: Customization, Productivity and Analytics | 10% | - Application Composer and extensions - OTBI reporting and integration basics - SmartText, hotkeys and audit features |
| Topic 6: Fusion Service Overview and Setup | 15% | - Service configuration basics - Functional Setup Manager (FSM) usage - Security model, roles and access control |
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?
- A. The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
- B. The profile CSO_ENABLE_SVC_KMHOME is set to Y.
- C. The batch job for recommendations has not been executed.
- D. The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
- E. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
Correct Answer: E 🗳️
Which four statements are correct about hotkeys for Action Commands?
- A. They can all be modified.
- B. They have default values.
- C. They allow a user to forward a service request.
- D. They allow a user to escalate a service request.
- E. They can be assigned to a custom action script.
- F. They allow a user to copy a service request.
Correct Answer: A,B,C,D 🗳️
Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?
- A. Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.
- B. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.
- C. Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
- D. There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
Correct Answer: B 🗳️
Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?
- A. Object workflows
- B. Languages
- C. Pages
- D. Object triggers
- E. Business objects
- F. Themes
- G. UI components
- H. Templates
Correct Answer: A,C,D,E,F,H 🗳️
Which three types of data are included in the interaction associated with a normal call flow?
- A. Service Request create date
- B. Channel
- C. Start time of the call
- D. Agent name
- E. Contact name
Correct Answer: A,D,E 🗳️
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