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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. Using Microsoft Dynamics CRM 2011, you need to analyze the number and percent of cases in progress
for each of your employees.
How can you get this information by using the least amount of effort?

A) Run the Case Summary Table Report.
B) Create a custom report.
C) Run the Service Activity Volume Report.
D) Use Advanced Find and create a Personal Chart.

2. You install and configure Microsoft Dynamics CRM Online 2011 for Microsoft Office Outlook on a client
computer.
Which of the following Outlook features are available when using Microsoft Dynamics CRM Online for
Outlook?
(Choose all that apply.)

A) attaching files before saving an email activity
B) email signatures
C) moving records by dragging and dropping
D) 15-minute reminders for service activities

3. You receive an email message from a potential customer.
You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011.
What should you do?

A) Create a new lead and set a connection to the email message.
B) Create a new lead from the Regarding lookup of the email message.
C) Create a new lead, attach the email message to the lead, and then save the lead.
D) Convert the email message into a lead.

4. A company uses Microsoft Dynamics CRM 2011. Employees run Microsoft Dynamics CRM 2011 for
Microsoft Office Outlook.
Which of the following tasks can be performed by using Microsoft Dynamics CRM for Outlook?

A) Synchronize service activity records assigned directly to resource groups of which the employee is a member.
B) Synchronize service activity records the employee owns.
C) Automatically create contact or lead records from tracked email messages while offline.
D) Automatically create contact or lead records from tracked email messages while online.

5. In Microsoft Dynamics CRM 2011, you create a contract from an incident-based contract template that has
three line items.
You invoice the contract. Which of the following actions can be performed on contract lines while a contract
is in the Invoiced state?

A) edit existing contract lines
B) cancel existing contract lines
C) bulk-delete existing contract lines
D) add new contract lines

Solutions: