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ISQI CTFL-UT Exam Syllabus Topics:

ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:

1. A large customer complained that a business application developed by your company sometimes transfers the wrong amount of money to clients, although there are no complaints of the actual users. The expected amount differs from the actually transferred amount by a factor of 10 or 100. After analyzing the log files, you found out that the application itself works fine. The problem seems to be caused by confusing text fields and labels for the decimal place, leading to user errors.
Which usability risk should be reasonably addressed for the next release?

A) Users buy the software product but repeatedly need to call support because they don't understand how to use it
B) Users won't buy or use the software product because it lacks effectiveness, efficiency or satisfaction
C) Users resist using a software product which is essential for their daily work because it lacks usability
D) Increased liability through risk to financial loss caused by a poorly designed or deceptive user interface

2. A company distributes its products over a web shop where users can put items in their shopping cart. After they click on "checkout", the checkout process starts and users cannot go back anymore to correct possible mistakes. The only way is to hit the "back" button of the browser, which might lead to an expired session and therefore losing all items in the shopping cart.
Which of the following heuristics would best describe this usability issue?

A) Aesthetic and minimalist design
B) Visibility of system status
C) Help and documentation
D) User control and freedom

3. During a usability test, a user suggested that a quick search box on every page would help a lot for several of the main tasks. You added this finding to the list.
What's the correct classification for these kinds of findings?

A) Usability problem
B) Positive finding
C) Good idea
D) Functional problem

4. What is good accessibility?

A) Good usability of a software product by people with limited knowledge of the software
B) Good usability of a software product by people with limited vision, hearing, dexterity, cognition or physical mobility
C) Good usability regardless of disturbances like bright sunlight, noise or wind
D) Good usability of a software product on all devices (smart phone, computer, etc.)

Solutions: