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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. An organization is using IBM SmartCloud Control Desk to manage their IT environment. Which three applications are key to building a knowledge management strategy to help the organization gather, analyze, store, and share knowledge? (Choose three.)

A) Purchase Orders
B) Inventory
C) Web Service Library
D) Solutions
E) Incidents
F) Problems

2. Which Key Performance Indicator (KPI) determines the effectiveness of the Service Level Management Process?

A) A KPI that measures IT department satisfaction.
B) A KPI that measures IT customer satisfaction.
C) A KPI that shows the open service requests in a period of time.
D) A KPI that shows the total cost for open incidents and problems.

3. While performing the solution assurance review, what are the key areas that should be verified?

A) If the customer has certified personnel to administer the solution after it is deployed
B) If the design includes IBM Tivoli Storage Manager to back up the solution components
C) If the customer has competitive products deployed
D) If the design meets the functional, performance, and scalability requirements

4. A customer is planning to implement a discovery engine using IBM Tivoli Application Dependency Discovery Manager (TADDM). There are several DMZs containing Windows servers to be scanned. Which configuration matches the customer's requirements?

A) A separate TADDM server for each DMZ with one central database
B) An anchor server and gateway server in each DMZ
C) An anchor server in each DMZ
D) A separate TADDM server for each DMZ

5. A customer has a third-party product that can easily roll out changes into their environment. Then they manually update their CMDB with the information from the release process. The CMDB update could be automated with information from which source?

A) the release tool
B) the change process
C) the configuration process
D) the discovery tool

Solutions: