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HP HP2-B25 Exam Syllabus Topics:

HP LaserJet Solutions Sample Questions:

1. A customer needs assistance performing printer roller maintenance. What should you do?

A) Schedule a service technician to help the customer if the customer is unsure of how properly perform the procedure
B) Consult the User Guide for the specific procedure for each type of device and guide the customer through the procedure
C) Ask the customer to complete the steps in the Show Me demonstration of the Paper Jam Fundamental course.
D) Consult the Quick Reference Topic Library available at the end of the Roller Maintenance Fundamentals course.

2. You have identified a number of symptoms for a printer problem. According to the troubleshooting methodology guidelines, what should you do next?

A) Develop a solution path
B) Test your solution
C) Isolate likely cause
D) Verify your solution

3. You have completed a repair on a LaserJet printer and want to confirm printer functionality by running a test print. Which test will run through the entire image formation process to determine if the main systems are all functioning properly?

A) Self Test/Configuration page
B) Half-Self test
C) Image Diagnostic test
D) Engine test

4. What is one purpose of the DC Controller?

A) provides power to the control panel
B) supplies power directly to the charge roller
C) rasterizes the incoming print job
D) routes electrical signals in the printer

5. Which tool should customers use to check whether they can connect to a network printer?

A) Windows Printer Troubleshooter
B) Windows Task Manager
C) Command prompt and ping command
D) Device Manager in the Administrator menu

Solutions: