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EXIN ITIL Foundation Sample Questions:

1. Which tool helps with defining accountability and responsibility within processes?

A) A CSI register
B) A project charter
C) A communications plan
D) A RACI model

2. Which one of the following is an objective of service catalogue management?

A) Negotiating and agreeing service level agreement
B) Negotiating and agreeing operational level agreements
C) Only ensuring that adequate technical resources are available
D) Ensuring that the service catalogue is made available to those approved to access it

3. What should a service always deliver to customers?

A) Infrastructure
B) Resources
C) Value
D) Applications

4. A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?

A) Be kept up-to-date on the progress of an activity
B) Be accountable for the outcome of an activity
C) Manage an activity
D) Perform an activity

5. A process owner has been identified with an "I" in a RACI matrix.
Which one of the following would be expected of them?

A) Be kept up-to-date on the progress of an activity
B) Be accountable for the outcome of an activity
C) Manage an activity
D) Perform an activity

Solutions: