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Instant Download EXIN : EX0-101 Questions & Answers as PDF & Test Engine
- Exam Code: EX0-101
- Exam Name: ITIL Foundation V 3.0 & ITIL Foundation
- Updated: May 31, 2026
- No. of Questions: 80 Questions and Answers
- Download Limit: Unlimited
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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:
1. Which one of the following does service metrics measure?
A) Functions
B) Infrastructure availability
C) The end-to-end service
D) Maturity and cost
2. Which of the following service desk organizational structures are described in service operation?
1.Local service desk
2.Virtual service desk
3.IT help desk
4.Follow the sun
A) 2, 3 and 4 only
B) 1, 2 and 4 only
C) 1, 2 and 3 only
D) 1, 3 and 4 only
3. What should a service always deliver to customers?
A) Infrastructure
B) Resources
C) Value
D) Applications
4. Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?
A) To ensure that a service can be managed and operated in accordance with constraints specified during design
B) To provide good-quality knowledge and information about services
C) To design and develop capabilities for service management
D) To plan the resources required to manage a release
5. Which one of the following is the BEST definition of an event?
A) Reducing or eliminating the cause of an incident or problem
B) An unplanned interruption to an IT service or a reduction in the quality of an IT service
C) Any change of state that has significance for the management of a configuration item (CI) or IT service
D) The unknown cause of one or more incidents that have an impact on an IT service
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: C |
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