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Instant Download Cisco : 642-164 Questions & Answers as PDF & Test Engine
- Exam Code: 642-164
- Exam Name: Unified Communications Contact Center Express.(UCCX)
- Updated: Aug 07, 2026
- No. of Questions: 68 Questions and Answers
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Cisco 642-164 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: UCCX Architecture and Components | - System requirements and deployment models
|
| Topic 2: Reporting and Troubleshooting | - Historical and real-time reporting
|
| Topic 3: Installation and Configuration | - UCCX installation process
|
| Topic 4: Agent Desktop and Supervisor Functions | - Agent desktop applications
|
| Topic 5: Contact Center Scripting and Call Flows | - Call routing and workflow design
|
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