ITILF Exam topics
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- IT Service Management as a practice
- ITIL Service Cycle
- Technology and architecture
- Competence and training
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There no prerequisite for this exam.
BCS ITILF Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Guiding Principles | 15% | - Keep it simple and practical - Start where you are - Progress iteratively with feedback - Optimize and automate - Focus on value - Collaborate and promote visibility - Think and work holistically |
| Topic 2: Four Dimensions of Service Management | 10% | - Organizations and people - Value streams and processes - Information and technology - Partners and suppliers |
| Topic 3: ITIL Service Value System (SVS) | 20% | - Governance and continual improvement - Purpose and components of the SVS |
| Topic 4: Key Concepts of Service Management | 15% | - Service relationships, stakeholders, and costs/risks - Value co-creation, services, products, and outcomes |
| Topic 5: ITIL Management Practices | 25% | - Technical management practices - General management practices - Service management practices |
| Topic 6: Service Value Chain | 15% | - Key activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - How value chain activities interact |
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