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Avaya 7750X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration with IP Office Platform | 25% | - Integration prerequisites and configuration - Network and signaling requirements - Licensing and user permissions |
| Topic 2: Email Channel Implementation | 20% | - Email routing and workflow setup - Email server integration and configuration - Email management and reporting |
| Topic 3: Dialer and Chat Channels | 20% | - Outbound dialer configuration and operation - Multi-channel interaction handling - Chat server integration and routing |
| Topic 4: Configuration, Troubleshooting & Maintenance | 10% | - Monitoring, logging and performance tuning - Advanced settings and customization - Common issues and resolution procedures |
| Topic 5: IP Office Contact Center Solution Overview | 25% | - Solution components and architecture - Supported IP Office platform versions - Deployment models and system requirements |
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