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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which three are settings for Vector Variables? (Choose three)

A) Stop Position
B) Action
C) Length
D) Assignment
E) Scope

2. In an active Expert Agent Selection (EAS) environment, what is each hunt group known as?

A) Skill
B) Vector
C) Split
D) Agent

3. A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`

A) Dynamic Percent Allocation
B) Dynamic Threshold Adjustment
C) Service Objective
D) Vector Queuing Priorities

4. Which program is a custom application on the CMS?

A) Avaya Visual Vectors Client
B) Alarm Origination Manager
C) High Availability Admin Sync
D) Avaya Supervisor

5. In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)

A) Hunt Group farm
B) Agent Login ID farm
C) VDN farm
D) Vector farm

Solutions: