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Avaya Workforce Engagement Support Certified Sample Questions:

1. The installer is doing the license activation.
Which three statements about the license process for Avaya Workforce Engagements are true?
(Choose three)

A) The license site requires the license registration key and Avaya Purchase Order (APO) number
B) It provides Access to veinte.com/wfo to activate the license.
C) It requires both the License Reference number (LRN) and license registration key
D) It provides Access to oaccess.verint.com/LiscenseActivate.aspx to activate the license.
E) In case of multiple servers, it is just one XML license file.

2. A technician is preparing for the slipstream installation in Avaya Workforce Engagement.Which twostatementsabout slipstream installation are true? (choose two)

A) Install the WFO Update package, as well as necessary stand-alone KBs at the same time.
B) Install the Avaya Workforce Engagement base software,followedby the HFR Package.
C) Install the HFR package first, then thelatestWFO update package, as well as necessary stand-alone KBs in the sequence.
D) Install the Avaya Workforce Engagement base software,followedby the WFO update Package and the HFR package.

3. Happens when the framework installation fails?

A) All installation errors Will appear on the alarms page of Element Manager
B) The installer Will stop and quit from the tool. Once the issue is resolved, the installer Will restart from the beginning of the installation.
C) Errors Will appear in black text in the SR tool.
D) The installer Will stop but does not quit from the tool. Failed components are tracked to the installer's log file.

4. Which three Avaya Workforce Engagement maintenance tasks should be completed in a daily or weekly basis? (choose three).

A) Consider loading trends.
B) Perform Database backups
C) Check data fragmentation
D) Confirm Services are running
E) Check active alarms

5. In Avaya Contact Recorder Advanced (ACRA), you want to view information related to your configuration such as adapters, data sources, recording rules and real time monitors. Which monitoring tool collects this information?

A) Capture Status
B) Recorder Status Summary
C) Configuration Checker
D) Integration Service Status

Solutions: