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SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

1. Assuming you were given the budget for the mentoring program, you finalize the details and launch the program. So far, you've had plenty of mentors and mentees who are eager participants. What is the LEAST important consideration when pairing mentors and mentees?

A) The seniority and experience level of the mentor
B) Similar career aspirations and field of work
C) The mentor and mentee,s preference of match
D) Similar goals for the mentoring relationship

2. The exit interview comments have shown that employees feel overwhelmed and burnt out-this is causing employees to quit within their 90-day probationary period. What would be a possible solution human resources could take to reduce turnover?

A) Speak with managers and supervisors, relay this information, and request that they lighten the workload for all employees.
B) Improve new hire orientation and training, ensuring that new hires are able to get up tospeed quickly.
C) Introduce every Friday as a work-from-home day to improve work-life balance.
D) Implement realistic job previews during the interview process to give candidates a better idea of what will be expected of them.

3. What would be the most effective way to calm Sharon down?

A) Guess Sharon,s feelings and ask if you,re correct. For example, "It sounds like you,re feelinga lack of recognition and maybe disrespected by your colleague. Do I have that right?"
B) Suggest that she talk to her supervisor about it.
C) Suggest that she take some time to calm down, then speak directly with her colleague, and explain how it made her feel.
D) Say, "She should not have taken credit. I,m sorry you had to go through that."

4. The new CHRO is aware that hiring top talent in the insurance sector is a challenge because it is of ten not the industry of choice for many recent graduates. She also knows that unemployment is low and the labor market is highly competitive. What can the CHRO do to improve hiring efforts?

A) Review job postings and rewrite ads to attract more candidates.
B) Research and study recruiting metrics for the insurance sector.
C) Sign up for several local job fairs to meet candidates in person.
D) Build rapport with local college career services personnel.

5. Which is the best example of using strategic management to create a competitive advantage?

A) Providing safety training to all employees
B) Eliminating work processes that do not add value to the end customer
C) Retaining compensation records for analytical purposes
D) Enforcing a workplace flexibility policy to help employees achieve work/life balance

Solutions: