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Pegasystems Certified Senior System Architect (CSSA) 72V1 Sample Questions:

1. In Pega Decision Management, how do you prevent repeating an offer to a customer?

A) Add a decision shape to the offer flow.
B) Add a volume constraint to the campaign.
C) Add a filter component to the decision strategy.
D) Add a customer interaction segment to the campaign.

2. You are creating a report that lists all open Personal Injury cases for an Auto Claim case. What three options do you use to configure the join for this report? (Choose Three)

A) Specify a join for the Auto Claim class.
B) Specify a join for the Personal Injury class.
C) Create the report in the Auto Claims class.
D) Specify the join type to only include matching rows.
E) Create the report in the class group.
F) Specify the join type to include all rows in the Personal Injury class.

3. A client wants to replace the Pega 7 logo in the Case Manager and Case Worker portals. Instead of using the company logo, the client wants you to use the logos for each of the company's operating subsidiaries - a user in the ABC subsidiary sees the logo for ABC, and a user in the XYZ subsidiary sees the XYZ logo.
How do you ensure that each user sees the appropriate logo in their portal?

A) Reference the appropriate image on the user's Operator ID record.
B) Circumstance the portal harness on the user's division.
C) Add a when condition to the portal record to determine which image to display.
D) Specialize the portal header in the division layer of the Enterprise Class Structure (ECS).

4. In which two of the following situations would you simulate an integration? (Choose Two)

A) The connector is configured to use global resource settings.
B) You need to test each flow path in the case processing.
C) The service is not available yet.
D) The service has slow response times.

5. Decision Management is used to_________.

A) determine how to optimize the product portfolio to increase market share
B) determine the cause of a customer's problem
C) determine why response rates for a campaign are below average in one region
D) determine how to retain a customer and the budget to spend

Solutions: