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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura® 8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the software is loaded on the server, because the underlying hardware is the same.
Which two statements are true for the ASP 130? (Choose two.)

A) Remote upgrade of servers is supported, and site visit is not required.
B) Standard VMware version (non-customized) is used.
C) Apps are installed, and host managed using vSphere web client or customer-provided vCenter server.
D) Avaya provides tools to install/upgrade the VMware hypervisor.

2. From a migration standpoint, when implementing Avaya Oceana® and Avaya Analytics™, what are three ways that Avaya preserves the customer's Investment? (Choose three.)

A) By using the benefit of Avaya IX'M Workforce Engagement
B) By using the benefit of Avaya Aura® Contact Center
C) By using the benefit of Avaya Call Management System
D) By using the benefit of Call Center Elite
E) By using the benefit of Avaya Proactive Contact

3. Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates.
To become agile to changing business conditions and minimize the cost of updates, which fully featured graphical development environment for creating applications, and runs on Avaya Experience Portal, Is available for customers?

A) Visual Designer
B) Call Vectoring
C) Avaya IX™ Orchestration
D) Graphical Designer

4. A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)

A) SIP
B) PRI
C) EC500
D) CTI

5. Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)

A) Elite Multichannel 6.6 supports WebLM Release 6.x.
B) Elite Multichannel 6.6 uses SSLv3
C) Support for TLS 1.0 and 1.1 have been dropped from EMC 6.6.
D) All connections to EMC 6.6 Servers use only TLS 1.2 to communicate.

Solutions: